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Terms of service

Last updated: 01 Oct, 2026

These terms govern the use of agiltrip by guests, hosts, co-hosts, providers and partners. By creating an account or making a booking, you agree to them.

1. agiltrip's role

agiltrip is a marketplace: it connects users and processes payments, but does not own, manage or operate the listed stays, experiences or services. Each host or provider is responsible for what they list.

2. Accounts

  • You must be 18 or older and provide accurate information.
  • You are responsible for keeping your password secure and for activity on your account.
  • We may suspend accounts in cases of fraud, breach of these terms or risk to the community.

3. Bookings and payments

  • When booking, the guest enters into a contract directly with the host or provider, under the listing's rules.
  • Guests pay exactly the price set by the host or provider, with no service fee. agiltrip retains 12% of each booking (stay, experience or service) from the amount paid out to the host or provider. Payments in another currency are converted at the day's exchange rate with a 3% currency margin.
  • Payments are processed by Stripe. Earnings become available to withdraw 1 day(s) after check-in or the service date.
  • Off-platform payments are prohibited and carry no protection.

4. Cancellations and refunds

Refunds follow the cancellation policy shown on the listing at the time of booking and the rules described in the Help Center. Host cancellations result in a full refund to the guest and penalties for the host.

5. agiltrip Cover

Guests can report issues within 72 hours of check-in. Hosts can report damage within 14 days of check-out. Reviews and any reimbursements follow the program rules; the program is not insurance.

6. Host and provider obligations

  • List accurately, keep the calendar up to date and honor confirmed bookings.
  • Comply with local laws, building rules, licenses and taxes applicable to the activity.
  • Not discriminate against guests and respond to requests on time.

7. Content and reviews

Reviews must reflect real experiences. We may remove false, offensive or discriminatory content or content that infringes third-party rights.

8. Liability

To the extent permitted by law, agiltrip is not liable for users' acts or for indirect damages. Nothing in these terms limits statutory consumer rights.

9. Contact

Questions about these terms: contact@agiltrip.com.