Cancellations and refunds
Each listing has a cancellation policy set by the host. It's shown on the listing and at checkout, and we calculate your refund automatically when you cancel.
Grace period
If you booked at least 7 days before check-in, you can cancel for free within 24 hours of booking, whatever the policy.
What gets refunded
- Nightly rates follow the listing's policy. The cleaning fee is refunded if you haven't checked in yet.
- Added experiences and services follow each offer's own policy.
- Refunds go back to the original payment method within 5 to 10 business days.
If the host cancels
You get 100% of what you paid back and our team can help you find another place. The host pays a 10% penalty, deducted from future payouts, and the dates stay blocked.
Extenuating circumstances
Serious emergencies, natural disasters or government restrictions may justify exceptions. Contact support before cancelling.
Policies compared
| Flexible | Full refund up to 24 hours before check-in. After that, unused nights are refunded minus 1 night. |
|---|---|
| Moderate | Full refund up to 5 days before check-in. After that, 50% of the nights are refunded (cleaning fee refunded if you haven't checked in). |
| Firm | Full refund up to 30 days before check-in. Between 30 and 7 days before, 50% of the nights. Less than 7 days, no refund. |
| Strict | Full refund within 48 hours of booking if check-in is at least 14 days away. Up to 7 days before check-in, 50% of the nights. After that, no refund. |
