Trust and safety
We work to make every stay safe for everyone.
What we do
- Withdrawals are only sent to the account registered by the account holder, after a review by our team.
- We hide emails, phone numbers and links in messages until the booking is confirmed.
- We keep payments on the platform, with automatic refunds under each policy.
- Reviews are published for both sides at the same time, preventing retaliation.
Tips
- Never pay or chat outside agiltrip: you lose agiltrip Cover protection.
- Be wary of requests for wire transfers, external links or discounts to pay off-platform.
- In an emergency, contact local emergency services first, then our support.
