Help Centre

Bookings

Everything about booking, paying and what happens next.

Instant Book vs. request

Instant Book listings are confirmed as soon as payment is approved.

For request-to-book listings, we pre-authorize the amount on your card and the host has up to 24 hours to accept. If they decline or don't reply, the hold is released and nothing is charged.

Guests and children

  • Adults and children count toward the listing's capacity; infants (under 2) don't.
  • Pets are only allowed at listings that accept them.
  • Guests beyond the included number may have an extra nightly fee, shown in the price breakdown.

Currency and exchange

You can browse with prices in your preferred currency. You are charged in the listing's currency; converted amounts are approximate and may vary with your card issuer.

After booking

  • The exact address and contact details are shared after confirmation.
  • Track everything in My trips: status, messages, receipt, cancellation and support.
  • After check-out, guest and host have 14 days to review each other.

Changing a reservation

  • In Trips, open the reservation and tap Change reservation to pick new dates or a different number of guests.
  • You see the new price before sending. The host has up to 24 hours to accept; until then, your reservation stays as is.
  • If the price goes up, you only pay the difference after the host accepts. If it goes down, the difference goes back to your original payment method.