agiltrip Cover

Protection included on every booking, for guests and hosts, at no extra cost.

Guest protection

If you can't check in, the listing is significantly different from its description, there's a serious cleanliness or safety issue, or the host cancels last minute, report it within 72 hours of check-in.

The host is notified first and can fix it right away.
If it isn't resolved, a specialist decides: rebooking at a similar place, a partial or a full refund.

Host protection

Damage caused by guests can be reported within 14 days of check-out, with photos and receipts.

The guest is notified and can respond with their side.
If the claim is upheld and no agreement is reached, agiltrip reimburses up to USD 9,994.60 and may charge the guest.
Claims without evidence, normal wear and tear and undocumented items are declined.

What isn't covered

Payments or arrangements made outside agiltrip.
Normal wear and tear, cash, jewelry and undeclared valuables.
Issues reported after the deadlines.